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olx90 Legal terms for your account

olx90 Legal terms put account access, payment records and policy requests in one clear place before you open an account.

Account termsPayment recordsData requestsLocal law
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POLICY HELP

Contact us when a policy question stalls

A clear contact route helps you resolve Legal questions without guessing which team handles them.

Account access Use the account help path when a phone verification step, sign-in issue, or location…
Payment records For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account queries, send the receipt…
Data requests Ask through our policy contact route to request access, correction, or removal of eligible…
RECORDS AND CONTROL

Browse how we handle your account records

Legal handling is easier to understand when each record has a defined purpose. We use account, device, cookie and transaction details to operate access checks, protect the account, reconcile payment status and…

Account details

We use the contact details attached to your account to complete phone verification, identify your request, and send replies about access or policy changes. Keep those details current so checks do not stall.

Cookies and device data

Cookies and basic device signals can help keep a session connected and detect unusual sign-in activity. You can ask us what data relates to your request and why it was used.

Account security

Phone verification and account-session checks help us distinguish your request from an unknown sign-in. Do not share verification codes; contact us if a code arrives without your action.

Retention periods

We retain account and payment records only for the operational, dispute, security, and legal purposes described in our terms. A retention question can be sent through the data request route.

Who handles requests

Our account support route handles access questions, while policy requests are reviewed against the account and transaction details you provide. Include one clear request rather than several unrelated issues.

Requesting changes

You may ask for correction or other eligible changes to your account information. We may verify ownership first, then explain what can change and any record that must remain.

Find answers about olx90 Legal

These Legal answers cover the questions we expect before an Indonesian account is opened or a policy request is sent. If your situation is not listed, use the account help path and include the exact step, payment rail, or data record involved.

Legal covers the terms for account access, data handling, payment records, security checks, and policy requests. It does not replace local requirements; access depends on local law and your own eligibility.

Access is available where local law permits. Before opening an account, confirm that the relevant activity is allowed in your location. We may use phone verification and location-related checks during access.

DANA and QRIS transaction details may be retained to confirm payment status, reconcile an account entry, protect against misuse, and answer a dispute. Ask through support if you need a record clarified.

Yes. The same policy terms apply to OVO, GoPay, bank transfer, and virtual account records. Your receipt reference helps us match the transaction and explain its status without changing the access rules.

Send a clear correction request through the data contact route and include the account contact detail involved. We may verify ownership before changing the record, then confirm what was updated.

Retention depends on the purpose of the record, including security, dispute handling, operations, and legal duties. Contact us with the specific record, and we will explain the applicable retention position.

Use the support path beside the cashier for access or payment questions, or choose the data request route for account records. Include the clause or account step that needs clarification so we can respond directly.

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